How to complain
- Telephone: 0345 340 0060
- Email: simon@doggroominginsurance.co.uk
- Post: Complaints, Elevate Risk Services Ltd, The Beeches, Beech Avenue, Ravenstone, Leicestershire LE67 2AD
Legal
Complaints procedure
If we get something wrong we want to know, and we want to put it right.
What happens next
- We acknowledge your complaint promptly
- We investigate and keep you updated
- We issue a final response setting out our decision and the reasons for it
Financial Ombudsman Service
If you are unhappy with our final response, or if we have not resolved matters within eight weeks, you may be able to refer your complaint to the Financial Ombudsman Service, Exchange Tower, London E14 9SR (0800 023 4567, financial-ombudsman.org.uk). Referring a complaint does not affect your legal rights.